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Resellers

A reseller is a customer who resells the services to customers of their own, with their own brand, within the limits of their reseller plan. What a reseller does in the panel is described in the reseller manual.

Services › Resellers lists the resellers. You, as administrator, also manage the direct customers, those without a reseller: in Services › Customers the Belongs to filter shows the customers of a reseller or the Direct ones.

Creating a reseller

New reseller asks, as for a customer, for the company data, the main account and, if you want, a first subscription of a reseller plan.

The reseller plan decides how many customers and subscriptions the reseller can have and which services they can resell. A reseller without a reseller plan cannot have customers: you can assign it later, from their page.

An existing customer can become a reseller: on their page, Convert into reseller. They keep their subscriptions.

Reseller plans

Reseller plans are created in Services › Service plans, like the other plans, choosing For: Reseller. Besides the services to resell, they include the reselling service, with its limits: how many customers, how many subscriptions, and how many resources the reseller can hand out in total. There are also Reseller add-ons.

The resources of the reseller

The page of a reseller shows Resources of the reseller: for each resource, how much they have Assigned to the clients (the sum of the limits of their subscriptions that are not disabled), the Measured usage and how much the Reseller plan allows. A red row goes beyond the plan.

With Overselling the limits assigned can go beyond the plan in total: the reseller sells more than they have, counting on the fact that not all customers use everything. The measured usage says how prudent that is.

Clients and subscriptions lists the customers of the reseller, with Open the client.

The rest

The other sections of the page of a reseller work as for a customer: company data, main account, status, backup, IP addresses and deletion (see the reseller manual, "Customers").

  • Suspending or disabling a reseller applies to their subscriptions.
  • A reseller can be deleted only when they no longer have customers: move or delete them first.
  • The Dedicated addresses of a reseller or a customer are assigned by you (see Network and security).