Subscriptions
A subscription is a service sold to one of your customers. It comes from a plan and follows it until you customize it. This page explains what you do on subscriptions; what the customer sees is in the customer manual.
Services › Subscriptions lists the subscriptions of your customers with Customer, Name, Plan (with Follows the plan or Customized), Modules, Since and Status. On each row Suspend, Reactivate and Disable change the state.
Creating a subscription
New subscription:
- Choose the customer and press Show its plans: the page shows the plans they can receive.
- Choose the Plan.
- The Name is optional and helps tell apart the subscriptions of the same customer, for example "Milan office". You can change it later with Rename.
You can also do it from the page of the customer, with Add subscription.
The customer must be active, and the license of the panel and your reseller plan must leave room for the plan chosen.
The page of a subscription
Besides the tiles the customer sees, you see:
| Tile | What you do |
|---|---|
| Services | The name of the subscription and the services it includes |
| Limits and usage | The values of the limits, with the last usage measured |
| Usage | How much the subscription uses of the measured resources, day by day, and Recalculate the usage |
| Add-ons | The resources added to the plan |
| Change plan | Moving to another plan |
| Status | Activate, suspend or disable the subscription, or delete it |
Rename, under the name, changes the name of the subscription; the subscription keeps following its plan.
Customizing a subscription
In the Services and Limits and usage tiles you can give a subscription values different from its plan: one more service, a higher limit. Any difference makes it Customized: the changes of the plan no longer reach it.
Realign to the plan brings back the values of the plan and loses the customizations. If with the values of the plan some quotas are already exceeded, the panel tells you first; you can confirm with Realign anyway.
For a customer who needs something more, an add-on is usually better than a customization: the subscription keeps following its plan.
Add-ons
The Add-ons tile lists the add-ons of the subscription. In Add an add-on choose the Add-on and, if you want, an Expiry: when it passes, the add-on is removed by itself. It is useful, for example, for extra space granted for a month.
Remove takes an add-on away. If without it some quotas are already exceeded, the panel tells you first (Remove anyway).
Changing plan
Change plan moves the subscription to another plan: it takes the services and the limits of the new plan and follows it. It is the normal way to go from "Small" to "Medium".
- A customized subscription loses its customizations.
- If with the new plan some quotas are already exceeded, the panel tells you first (Change the plan anyway).
- Remove the add-ons too removes the add-ons at the same time, for example when the new plan already includes them.
The state
| State | For the customer | For the service |
|---|---|---|
| Active | Works normally | Works normally |
| Suspended | Sees the subscription with its state, not the pages of its services nor their API | Goes on behind the scenes: the logs arrive and are kept, the checks run, the DMARC reports arrive. The alerts of the services reach you instead of the customer |
| Disabled | As suspended | Stops: the logs that arrive are discarded and counted, the checks do not run, the DMARC mailboxes are not read, the license of a license subscription is revoked. What was received before stays until the end of its retention, and the log port stays with the subscription |
Suspended is right for a missed payment: the customer loses nothing, and when they pay you reactivate the subscription and everything is as before. Disabled is for a service the customer no longer wants; when it is active again, the devices start sending again without being configured again.
A subscription becomes active again only while its customer is active.
There is also the suspension for overuse: with a limit set to Suspend the subscription, the panel suspends it by itself when the usage goes over it, and reactivates it by itself when it is back within.
Deleting a subscription
Only a Disabled subscription can be deleted. In the Status tile, Delete the subscription deletes it for good, with its users, its backups, the usage statistics, the logs and the results of the checks. It cannot be undone.
The backups that you or the administrator made of the customer remain: from one of these copies you can recreate the subscription (see Customers).