Notifications
The panel sends an email when something that concerns you happens: a resource near its limit, a backup that failed, a device that stops sending logs, a server that does not answer. This page says which emails you can receive and who receives them.
Who decides who receives them
Your provider decides who receives each alert, for all their customers: they can send it to you, to themselves, or to other addresses, for example the one of their support. The texts of the emails are theirs too. You do not change these settings from the panel: if you want to receive an alert that does not reach you, or stop receiving one, ask your provider.
When an alert is for "the customer", it goes to the main account of your company (Owner).
Some emails go to a precise address and do not depend on these settings:
- the link to reset the password goes to the user who asked for it;
- the outcome of a backup or of a restore goes to the address written when you asked for it or scheduled it.
You decide instead when some alerts of the services go off: for example Alert if silent for on a device of CSP (Central Syslog), or the rules of the Event alerts.
The emails arrive in the language chosen in the profile of whoever receives them, with the brand and the signature of your provider.
The emails you can receive
The panel
| Event | When it arrives |
|---|---|
| A resource of a subscription is near its limit | Once, when the usage reaches the threshold of the warning |
| A resource of a subscription is over its limit | Every day, while the usage stays over |
| A subscription is suspended for going over a limit | Once, when it is suspended |
| A subscription suspended for going over a limit is active again | Once, when the usage is back within the limit |
| A backup failed | At every backup that does not succeed |
| Report of a backup or of a restore | To the address given in the request |
| Password reset | To the user who asked for it |
CSP (Central Syslog)
| Event | When it arrives |
|---|---|
| An event alert of the logs; still going on; over | Following the rules of the Event alerts tile |
| A report of the logs is ready | When a daily, weekly or monthly report is ready |
| A source stopped sending logs; sends logs again | Following Alert if silent for of each device |
UCP (Uptime Check)
| Event | When it arrives |
|---|---|
| A host is down; is up again | When a host stops answering and when it comes back |
| A check has a problem; is OK again | When a check changes state |
| A problem is still open | As a reminder, while the problem stays open |
WFP (Web File)
| Event | When it arrives |
|---|---|
| An account has not uploaded for too long; uploads again | When a device stops sending its copies, and when it starts again |
| A copy is much smaller than usual | When a copy looks incomplete |
| An upload replaced or deleted a large part of the files of an account | It may be the sign of ransomware or of a mistake |
| A report of the off-site copy is ready | Every week and every month |
| The space is over the limit; is within the limit again | Over the limit the accounts become read only |
Each service explains its alerts in its own pages of this manual.
If an alert does not arrive
- Check the spam folder.
- Check the email address of the recipient: for the Owner it is in their Profile.
- Ask your provider: they decide who receives each alert, and can check the list of the notifications sent.