Notifications
The panel sends an email when something happens: a resource near its limit, a backup that failed, a silent device, a host down. In Server › Notifications you choose, for your customers, who receives each alert and with which text.
Your choices apply to your customers. Where you change nothing, the settings of the administrator apply. Customers do not change these settings: the emails they can receive are described in the customer manual.
Who receives
The page has one row per event, grouped: first those of the Panel, then a group for each module (Central Syslog, Monitoring, Off-site copy and the others). In Send to, tick who receives the event:
| Column | Who receives |
|---|---|
| Reseller | You |
| Customer | The holder of the customer (the main account) |
| Email addresses | Other addresses, separated by commas: for example the one of your support |
The ticks that make no sense for an event do not appear. Press Save.
Some events always go to a precise address and you choose only their text: the password reset goes To the user, the outcome of a backup or a restore To the address given in the request.
Some typical choices
- A resource of a subscription is over its limit: to the customer and to you, so you can offer them a larger plan.
- A source stopped sending logs, A host is down: to the customer, who knows their devices, and to the address of your support if you manage their systems.
- An event alert of the logs: to the customer and, if you offer a monitoring service, to your support.
Remember that a suspended subscription sends the alerts of its services to you, not to the customer.
The texts
The pencil (Edit the text) opens the text of an event, per language:
- Language, Subject and Text;
- the text is plain: what you write is what arrives. Logo and signature are added by the panel, if they are on in Server › Branding;
- the Placeholders of this event, such as
{{ customer }}or{{ limit }}, are replaced by their values when the email leaves. Only those listed are allowed: an unknown placeholder is reported when saving.
The page says where the text that applies now comes from: Written by you., Text of the level above. or Default text of the panel. A language you do not write uses the text of the level above. Back to the text of the level above deletes your text in that language.
Each email leaves in the language of the recipient, the one chosen in their profile.
The eye (Preview) shows the email as it would arrive, with sample data and with the signature if it is on: check it before saving.
The notifications sent
Notifications sent in the last 90 days lists each notification sent to your customers, the most recent first: When, the Event, the customer it was about (About), the addresses reached (Sent to) and those it could not be sent to (Not sent to).
It is useful when a customer says they did not receive an alert: if the address is among those reached, the email left the server; look in the spam folder of the customer.