Getting started
The Esapanel panel is where you find the services you bought, your subscriptions, and where you manage the users of your company. This page explains how to sign in, how the panel is laid out and where to find help.
Signing in
Your service provider gives you the address of the panel. It may be a name with the provider's brand, for example panel.example.com.
On the Sign in page, write your Username and Password and press Sign in. Remember me makes the browser remember the sign-in: use it only on a computer of your own.
The first sign-in
When an administrator of your company creates a user for you, they can:
- send you an email with a link to choose your password: open the link, choose the password and confirm it with Save the password. Until then your user is Invited;
- or set the password themselves and tell it to you.
Your username is the one given to you by whoever created the user.
Forgotten password
On the Sign in page, Forgot your password? opens Reset your password: write the Email address of your account and press Send the reset link. The email contains a link to choose a new password.
The second factor
If you turned on the second factor (see Your account), after the password the panel asks for the Code that the authenticator app on your phone shows at that moment. Without the phone, You do not have the phone? Use a recovery code lets you sign in with one of your recovery codes.
Too many attempts
After too many wrong attempts the panel asks you to wait before trying again, and says for how many seconds. If you stay inactive for too long, the panel asks you to sign in again.
Signing out
Sign out, at the top right, closes the session. On a shared computer, always sign out at the end of your work.
How the panel is laid out
The menu
The menu is on the left. On a phone it opens with the Menu button at the top. The items a customer can see are:
| Group | Item | What it holds |
|---|---|---|
| Home | The start page | |
| Services | Subscriptions | Your subscriptions, with the services of each (see Subscriptions) |
| Organization | Users | The people of your company who use the panel (see Users and roles) |
| Roles | What each user can do | |
| Company data | Company name, tax data, address | |
| Backup | The copies of your organization (see Configuration backups) | |
| Modules | Hosts, Problems, Downtimes | With UCP (Uptime Check): the hosts watched in all your subscriptions, the open problems, the downtimes (see Hosts and checks) |
Everyone sees only the items their role allows: a user with the Auditor role, for example, sees the pages but cannot change them. If an item you need is missing, ask an administrator of your company.
The start page
Home opens the Dashboard, with a welcome. From here you go to your subscriptions with Services › Subscriptions.
Your account
At the top right is your username: it opens the pages of your account, that is profile, second factor and sessions (see Your account).
Help in the panel
The panel explains its own pages, in two ways.
- Help, at the top, with the question mark: it opens About this page, a short explanation of what the page you are looking at does and of its buttons. At the bottom, under Need help?, are the support contacts of your provider.
- The small question mark next to a field (What is this?) explains that field.
This manual describes the same pages more fully, with the way to reach them and the typical cases. For the details of a page, the help of the panel always matches the version installed.
A suspended or disabled subscription
If a subscription is Suspended or Disabled, the pages of its services do not open and the panel shows why. A subscription suspended for going over a limit of its plan becomes active again by itself when the usage is back within the limit. In the other cases, ask whoever provides the service. The states are explained in Subscriptions.