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Modules for the reseller

The pages of the modules are the same for you and for your customers, and are described in the customer manual. This page collects what changes for you.

The subscriptions of your customers

You can open the subscriptions of your customers and the pages of their services, within the limits of your role. It is useful for support: checking that the devices of a customer send their logs, looking at a problem of a host, reading a report.

What you change there changes for the customer: for example, authorizing a sender from the quarantine of CSP (Central Syslog) adds a device to their subscription.

The limits of the modules in the plans

Many possibilities of the modules depend on the plan of the subscription, and so on you (see Plans). For example:

  • in CSP: the number of devices, the monthly volume of the logs, how long they stay searchable, the space of the backups, the event alerts and how many custom rules, the reports, the import of old logs, the names of the addresses in the logs;
  • in UCP (Uptime Check): the number of hosts and checks, and the shortest interval of the checks;
  • in WFP (Web File): the space, how many accounts and how many shared folders;
  • in DRP (DMARC Report): how many domains.

When a customer asks you for something that "is not there", check their plan first.

CSP: the dedicated address

Some devices send their logs only on the standard ports 514 or 6514. To receive them, the subscription needs a dedicated IP address. The dedicated addresses of a customer are assigned by the administrator, and you see them in the IP addresses section of the customer (see Customers). Whoever manages the customer then chooses the address of the subscription among those of the customer, and the customer turns on the ports on the Devices page.

WFP: verification and repair

On the Off-site copy page of a WFP subscription, you and the administrator also see the Verification: every night the panel compares what the server has for that subscription (folders, owners, permissions, users, groups) with what it knows, and lists the differences. Verify now does it at once.

Repair writes folders, owners, permissions, users and groups again as the panel knows them. No file is deleted; the sessions of an account that loses a group end. What the server has and the panel does not know is listed and left as it is.

Use it when an account of the customer can no longer write in its folder, or after the verification found differences.