The role of the reseller

A reseller resells the services of Esapanel to customers of their own, with their own brand. In the panel you create the customers, prepare the plans you offer, give each customer their subscriptions and choose how the panel looks and talks to them.

This page explains how customers, plans and subscriptions are tied together, and what you see of your customers.

The levels

The panel has three levels, one under the other:

Level	Who	What they do
Administrator	Whoever runs the server	Installs and updates the panel, creates the resellers and gives each one a reseller plan
Reseller	You	Creates their own customers, plans and subscriptions, sets the brand and the notifications
Customer	Your customers	Uses the services of their subscriptions and manages their own users

Each level sees and manages only what is under it: you see your customers, not those of other resellers; your customers see only their own subscriptions.

Customers, plans and subscriptions

• A customer is a company you sell services to, with its company data, its main account and its users (see Customers).
• A plan (service plan) is an offer: which services it includes and with which limits, for example a CSP (Central Syslog) plan with 20 devices and 10 GB of logs a month (see Plans).
• A subscription is a service sold to a customer: it comes from a plan and follows it (see Subscriptions).

When you change a plan, every subscription that follows it changes with it. A subscription with values different from its plan is customized and no longer follows the changes of the plan.

Your reseller plan

The administrator gives you a reseller plan, which sets how many customers and subscriptions you can have, which services you can resell and how many resources you can hand out in total. If an operation would go beyond it, the panel says so, for example "The plan of the reseller allows at most 50 customers", and does not carry it out. For a larger plan, ask the administrator.

The menu of the reseller

Besides the items a customer sees (see the customer manual), your menu has:

Group	Item	What it holds
Services	Customers	Your customers
	Subscriptions	The subscriptions of all your customers, and your own
	Service plans	The plans and add-ons you offer
Organization	API accounts	The accounts your programs use to call the API of the panel (see The API)
Server	Branding	Your brand and the name of your panel (see Branding)
	Notifications	Who receives the alerts of your customers, and their texts (see Notifications)

As for a customer, everyone sees only the items their role allows: you can give your staff different roles, for example one who manages the customers and one who only does support.

What you see of your customers

• The data: the company data and the main account of each customer, and the Internal notes, which only you see.
• The subscriptions: all of them, with their state and usage. You can open their pages and services as the customer sees them, within the limits of your role, for example to check that the logs of a device arrive.
• The backups: the backups you make of your customers, which the customer does not see and which do not count in their space.
• The notifications: those sent to your customers in the last 90 days, to check whether an alert went out.
• The alerts of suspended subscriptions: when you suspend a subscription, its services go on behind the scenes and their alerts reach you instead of the customer.

The customer, instead, does not see your plans, your other customers, your backups of them or your notes.