Subscriptions
A subscription is a service you bought: for example the collection of the logs of your devices, or the space for off-site copies. A company may have several subscriptions, even of the same service, for example one per site.
Every subscription comes from a plan, which your provider chooses with you: the plan sets which services it includes and its limits, such as the number of devices or the space. Your provider changes the plan and the limits. You use the services and keep an eye on the usage.
The list of subscriptions
Services › Subscriptions lists your subscriptions, with:
| Column | What it shows |
|---|---|
| Name | The name of the subscription, useful when you have more than one |
| Plan | The plan it comes from, and whether it Follows the plan or is Customized |
| Modules | The services it includes |
| Since | Since when it is active |
| Status | Active, Suspended or Disabled |
A Customized subscription has some values different from its plan, agreed with your provider.
The name of a subscription opens its page.
The page of a subscription
At the top is the name of the subscription. Below, a tile for each thing you can see or do: every tile opens a page.
The tiles depend on the services of the subscription and on your role. A user with a limited role sees fewer tiles.
The tiles of the services
| Service | Tiles |
|---|---|
| CSP (Central Syslog), the collection of the logs | Logs, Analysis, Reports, Event alerts, Devices, Backup, Log archive, Quarantine |
| UCP (Uptime Check), the watch over your servers and services | Hosts |
| WFP (Web File), the off-site copy | Off-site copy, Accounts, Shared folders, Activity, Reports |
| DRP (DMARC Report), the DMARC reports of your domains | DMARC |
| LSP (License Server), the license of a product | License |
Some tiles show a number when something waits for you. For example, Quarantine shows how many senders wait for a decision, and Hosts how many problems are open.
Each service has its own pages in this manual. For the collection of the logs, for example, you start from Sending logs to the panel.
For a CSP subscription the page also shows, at the top, the Reception of the logs box, with the server and the ports the devices send to.
Usage
The Usage tile shows how much the subscription uses of the resources the panel measures, such as the monthly volume of the logs or the space of the backups.
- For each resource there is a chart, with Last 30 days (one point a day) or Last 12 months (the value at the end of the month).
- The red line is the limit of the plan, the dotted line the threshold of the warning.
- The usage is measured every night for the day just closed. A subscription just created has no history yet: the first point comes with the measure of the night.
- Recalculate the usage measures at once, for example after deleting old backups to free some space. After a recalculation you have to wait a little before the next one.
Near the limit and over the limit
When a resource reaches the threshold of the warning, the panel sends a warning once. When it goes over the limit, it sends a warning every day while it stays over. Your provider decides who receives these warnings (see Notifications).
What happens over the limit depends on the plan. With some plans the subscription is suspended until the usage is back within the limit: the service goes on behind the scenes (for example the logs keep arriving), but its pages stay closed. It becomes active again by itself as soon as the usage is back within the limit, also after a recalculation.
To get back within the limit you can free some space, for example by deleting old backups, or ask your provider for a larger plan or an addition to the plan.
The state of the subscription
| State | What it means for you |
|---|---|
| Active | It works normally |
| Suspended | You see the subscription and its state, but not the pages of its services. The service goes on behind the scenes: the logs arrive and are kept, the checks go on. The alerts of the services go to your provider instead of you |
| Disabled | The service is stopped: the logs that arrive are discarded, the checks do not run. What was received before stays until the end of its retention, and the ports stay with the subscription: when it is active again, the devices start sending again without being configured again |
Your provider decides suspension, disabling and reactivation, except for the automatic suspension for a limit gone over. For a suspended or disabled subscription, ask whoever provides it.